Refunds and cancellations

This policy applies to professional services such as audits, consulting, product design, software development, automation, technical implementation, and related services agreed with Oliver Martinez.

If a proposal, quote, contract, or signed agreement defines different conditions, those conditions apply to that specific project.

If you cancel before work has started, a full or nearly full refund may be issued. In some cases, non-recoverable payment platform, bank, or third-party provider fees may be deducted.

Rescheduling the service or keeping the payment as credit for a later date may also be proposed when both parties consider it appropriate.

Once work has started, payments are no longer considered refundable because of a change of mind, lack of client response, unapproved pauses, or a decision not to continue after receiving analysis, strategic judgment, or progress.

If the service cannot be delivered for a reason attributable to Oliver Martinez, a proportional or full refund will be evaluated based on actual progress, completed deliverables, and committed costs.

For the Growth System Audit, the client may request a full refund only before the audit work begins. Once analysis has started, the payment is not refundable due to voluntary cancellation or a change in priority.

When applicable, up to 50% of the audit may be credited toward a later implementation if the client hires within the following 30 calendar days. This is a commercial credit and does not equal an automatic refund.

For implementation, design, or development projects, payments may be split by deposit, milestone, or phase. Each payment covers reserved availability, coordination, analysis, production, and deliverables associated with that stage.

• Deposits and payments for started milestones are not refundable except in cases of clear non-performance attributable to Oliver Martinez.
• Approved, delivered, or partially executed milestones are considered completed work.
• Scope changes, delays caused by missing information, or new priorities may require a new estimate.

Third-party costs such as Stripe, hosting, domains, licenses, premium tools, third-party services, or already contracted resources are not refundable if they have been consumed, committed, or are non-recoverable.

Before starting a dispute or chargeback, please contact directly so the case can be reviewed, progress can be documented, and a proportional solution can be considered.

This policy may be updated when offered services, payment methods, commercial flows, providers, or contracting conditions change.